Terms of Service — Northbridge Creative Productions Ltd

These Terms of Service (“Terms”) govern the provision and use of services offered by Northbridge Creative Productions Ltd (“we”, “us”, “our”, or the “Company”). By requesting, booking, commissioning, accessing, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not engage our services.

1. Introduction and acceptance of terms

These Terms form a legally binding agreement between you (“Client”, “you”, or “your”) and Northbridge Creative Productions Ltd in relation to our photography, production, studio, and post-production services. Acceptance occurs when you:

• submit a booking enquiry or request a quotation;
• confirm a booking verbally or in writing;
• pay any deposit, retainer, or invoice issued by us;
• approve a proposal, estimate, statement of work, or production schedule; or
• otherwise instruct us to proceed with services.

Any additional or conflicting terms proposed by the Client will only apply if expressly agreed in writing by Northbridge Creative Productions Ltd.

2. Scope of services

Northbridge Creative Productions Ltd provides commercial creative production services, which may include:

• commercial brand photography;
• product photography;
• lifestyle and editorial shoots;
• corporate headshots and team portraits;
• video production and social media content;
• retouching and post-production;
• studio and location shoot management.

The precise scope, deliverables, timelines, usage rights, and any technical specifications will be set out in a quotation, proposal, booking confirmation, or statement of work. Unless otherwise agreed in writing, any estimates are based on information provided by the Client and may be revised if the brief changes, additional work is required, access is delayed, or third-party costs increase.

We may use assistants, subcontractors, or third-party suppliers to perform part of the services, provided we remain responsible for the overall coordination of the agreed work, subject to these Terms and any specific contract terms.

3. User obligations and responsibilities

The Client agrees to:

• provide accurate, complete, and timely information necessary for the delivery of the services;
• ensure that all persons, locations, products, props, logos, and materials supplied to us are lawfully available for use;
• obtain all required permissions, model releases, location permissions, product clearances, and third-party consents unless expressly agreed otherwise in writing;
• ensure that any products or items provided for photography or filming are fit for purpose, safe, and available at the agreed time and location;
• provide safe and reasonable access to locations, power, working space, and any required facilities;
• appoint a suitably authorised representative to approve creative direction, final selections, or on-site decisions;
• review deliverables promptly and notify us of any material issues within the timeframe stated in the relevant proposal or invoice;
• not interfere with our working methods, equipment, or creative discretion beyond the agreed brief.

The Client is responsible for ensuring that requested content does not infringe any law, intellectual property right, privacy right, or other rights of any third party. We may refuse or discontinue work that is unlawful, unsafe, defamatory, discriminatory, offensive, or otherwise inappropriate in our reasonable opinion.

4. Payment terms and conditions

Fees for services will be as set out in our quotation, proposal, price list, or invoice. Unless otherwise agreed in writing:

• any quote is valid for the period stated on the quote or, if no period is stated, for 30 days from issue;
• a deposit, retainer, or advance payment may be required to secure a booking;
• the remaining balance is payable by the due date stated on the invoice, typically before or on delivery of final files unless otherwise agreed;
• all sums are exclusive of taxes, duties, and third-party expenses unless expressly stated otherwise;
• reasonable travel, accommodation, equipment hire, studio hire, location fees, permits, props, assistants, model fees, licensing, and similar costs may be charged in addition to service fees where applicable.

If payment is not received when due, we may:

• suspend work and withhold deliverables;
• charge interest on overdue amounts at the maximum rate permitted by applicable law, or if no such rate is specified, a reasonable commercial late-payment rate;
• recover reasonable debt collection and enforcement costs;
• cancel the booking without liability for any resulting loss to the Client.

No usage rights or license to deliverables is granted until all amounts due have been paid in full, unless expressly agreed otherwise in writing by Northbridge Creative Productions Ltd.

5. Cancellation and refund policy

The Client may request cancellation or rescheduling by written notice. Cancellation charges may apply depending on the timing of the cancellation, any non-recoverable third-party commitments, and work already performed.

• Deposits and retainers are generally non-refundable, except where required by applicable law or where we cancel the services without cause.
• If the Client cancels after work has commenced, the Client will be liable for all completed work, committed costs, and reasonable administrative charges.
• If the Client fails to attend, fails to provide access, or is otherwise unavailable at the agreed time, this may be treated as a cancellation with charges applying.
• Where a shoot is postponed due to weather, location issues, illness, or other matters outside our control, we will use reasonable efforts to rearrange, but rescheduling may be subject to additional fees and availability.
• Refunds, where applicable, will only cover amounts actually received by us and will exclude completed work, incurred costs, and non-recoverable third-party expenses.

If we need to cancel or materially reschedule a booking for reasons within our control, we will use reasonable efforts to offer an alternative date or refund any amount paid for undelivered services, subject to any completed work and committed costs already incurred.

6. Liability limitations

To the maximum extent permitted by applicable law, Northbridge Creative Productions Ltd shall not be liable for:

• indirect, incidental, special, consequential, exemplary, or punitive losses;
• loss of profit, loss of revenue, loss of business, loss of goodwill, or loss of anticipated savings;
• loss or corruption of data, files, or content after delivery where caused by the Client’s systems or handling;
• delays or failures caused by inaccurate information, Client inaction, third-party acts, or force majeure events;
• claims arising from the Client’s unlawful use of delivered materials.

Our total aggregate liability arising out of or in connection with the services, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the total fees paid by the Client to Northbridge Creative Productions Ltd for the specific services giving rise to the claim, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

7. Intellectual property rights

Unless otherwise agreed in writing:

• we retain ownership of all copyright and other intellectual property rights in raw files, project files, edits, treatments, concepts, workflows, pre-production materials, and any unpublished work created by us;
• the Client receives only the usage rights expressly granted in the relevant quotation, license, or invoice upon full payment;
• no transfer of copyright occurs unless expressly stated in a written assignment signed by an authorised representative of Northbridge Creative Productions Ltd;
• the Client may not alter, resell, sublicense, or reuse deliverables outside the agreed purpose and territory without prior written consent;
• we may retain the right to display selected work in our portfolio, website, social media, award entries, and promotional materials, unless the Client has agreed otherwise in writing or a confidentiality restriction applies.

The Client warrants that any content, brand assets, or materials supplied to us do not infringe the rights of any third party and that we are authorised to use them for the purpose of providing the services. The Client shall indemnify us against claims arising from materials supplied by the Client or from the Client’s misuse of delivered content.

Unless otherwise agreed in writing, raw files, unedited footage, and project source files are not included in the deliverables.

8. Data protection and privacy

Northbridge Creative Productions Ltd will handle personal data in accordance with applicable data protection and privacy laws and our internal data handling procedures. We may collect, use, store, and process personal data necessary to:

• manage enquiries, quotations, bookings, and invoicing;
• communicate with the Client and project participants;
• arrange shoots, manage releases, and coordinate production logistics;
• deliver and archive files;
• comply with legal, accounting, and regulatory obligations;
• protect our legitimate business interests, where permitted by law.

The Client is responsible for ensuring that any personal data it supplies to us has been collected lawfully and that any required notices or consents have been provided to data subjects. Where we process personal data on behalf of the Client in connection with a project, the parties may need to agree additional data processing terms.

We may use trusted third-party service providers for hosting, storage, file delivery, communications, and accounting. Such providers will be engaged subject to appropriate confidentiality and security arrangements where required.

9. Force majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to acts of God, fire, flood, storm, epidemic, pandemic, war, terrorism, civil unrest, strikes, labour disputes, power failure, equipment failure, transport disruption, government action, or failure of third-party services.

If a force majeure event occurs, the affected party shall notify the other party as soon as reasonably practicable and use reasonable efforts to minimise the impact and resume performance. Where a shoot or production cannot reasonably proceed, the parties may reschedule on reasonable terms or terminate the affected services in whole or in part.

10. Changes to terms

Northbridge Creative Productions Ltd may update or amend these Terms from time to time. Updated Terms will apply to new bookings and, where reasonable and lawful, to ongoing services after notice has been given to the Client.

Where a change is material, we will use reasonable efforts to provide advance notice. Continued use of our services after the effective date of revised Terms constitutes acceptance of those revised Terms. The version of the Terms in force at the time of booking will ordinarily apply to that booking unless otherwise agreed in writing.

11. Applicable law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws applicable in the jurisdiction in which Northbridge Creative Productions Ltd is established, without regard to conflict of law principles, unless mandatory law requires otherwise.

The courts with competent jurisdiction in that territory shall have exclusive jurisdiction over any dispute or claim arising from or related to these Terms, subject to any mandatory consumer or statutory rights that cannot be waived.

12. Contact information

For questions, notices, complaints, or booking enquiries, please contact:

Northbridge Creative Productions Ltd
Northbridge Creative Studio, Unit 4, The Maltings, Station Road, Cambridge, CB1 2JT, United Kingdom
Email: [email protected]
Phone: +44 1223 846 759

13. Severability clause

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. If any invalid, unlawful, or unenforceable provision can be modified to make it valid and enforceable, it shall be interpreted as modified to the extent permitted by law and consistent with the original commercial intent.

By booking or using the services of Northbridge Creative Productions Ltd, the Client acknowledges that it has read, understood, and agreed to these Terms of Service.